Refund policy

There is a 7 day window from time of delivery for all returns and exchanges. Please make sure you contact us via email with the request and one of our team members will process your request for you. In the event of a faulty or damaged item please see the faulty items section below. Any request for a refund or exchange outside the time frame will not be accepted. 

We accept exchanges and returns only on unworn items. They should therefore be in brand new condition, with labels and in original packaging. We have the right to refuse an exchange or refund, if the item doesn’t meet the above conditions.

Unfortunately we do not return or exchange earrings, piercing jewellery and hair accessories due to hygiene regulations unless it is faulty. 

 

For all exchanges and refunds, shipping costs are at the cost of the customer.

Items that are returned are required to have a tracking number. We are not liable for any lost or damaged items due to return shipping. For items with “free shipping” on the original purchase, a $10 shipping fee will be deducted from the refund amount to cover original shipping costs.

 

Refunds or exchanges will be settled once original items have been received  and inspected by our team. Once approved (2-3 business days), we will arrange a new shipment or refund for you.

Exchanges are subjected to stock, if not in stock a refund can be issued.

You can always contact us for any return questions at riverlilyaustralia@gmail.com

Postal Address: 1 Beach Road, Sapphire Beach NSW 2450.

  

If the piece you receive is incorrect, or is faulty upon delivery, we will gladly replace it for you and all shipping costs will be covered. This must be organised as soon as you receive your item and no later than 7 days. We will request photos of the product and will email a form for you to resend the item. Once we have received the product, we will send out the new one straight away.

Faulty goods that are outside the 7 day window fall into the warranty section.